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folders don't populate unless clicked on

Michael Mar 27, 2017 07:24PM PDT

Hi - I've set up a few cloud accounts - drop box, one drive and google drive. Using both the web app and the windows app, it seems that you must click on each folder and wait a bit before it populates with files. After setting up accounts, I searched for something I knew was there and got no search results. I then clicked on the folder I knew it was located on - waited several seconds and files appeared - and then the search found the files. THis is of course not a good strategy to have to click on every single folder in order to have them populate. I thought it might just need a little time to index, but even a few hours after setting up, the folders were still empty until I clicked on them.

Please advise.

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Support @ Otixo Mar 29, 2017 08:21AM PDT OTIXO Agent

Hi Michael, since we don’t store your files, every time you visit a folder, we need to request the latest status. We are working in improving this behaviour and hope to have it available in the next few weeks. With regards to searching, if you are in a cloud or a folder at the time you search, the search will look only in the location you are currently in. To search across a wider range, you need to be on the main Services page, so that we would look across all your clouds. We hope this helps.

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