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Otixo Payment FAQ

Last Updated: May 15, 2017 08:14AM PDT
How do I upgrade my account?
Click the green “Upgrade” link or open your account settings (your name in the upper-right corner of the web application) and find the “Plan” tab. You can select your new plan options there.

How do I pay for Otixo?
We accept all major credit cards, namely VISA, MasterCard, AmericanExpress, Discover, JCB and Diners Club. We also accept PayPal payments. Simply choose the method that fits you best when upgrading to one of our subscription plans. You may change your payment preferences at any time in the "Account" > "Billing Information" tab.

How do I change my credit card information?
You can change or update your credit card under the "Account" > "Billing Information" tab. If you have any problems please contact Otixo Support at support@otixo.com.

How do I change my subscription?
You can switch plans at any time. Go to your Account page and find the “Plan” tab to see your options.

If you move to a lower-priced plan, you will still be able to access all your current features and functions until your renewal billing period is reached. After this date your subscription will be changed to the one you downgraded to.

If you move to a higher-priced plan with more features, your previous subscription will be terminated immediately and you will receive a pro rata refund for the time remaining on your subscription. Your new plan will then be billed immediately so you can begin to use the new function set.

How do I view my payment plan and billing date?
You may view your payment history and previous invoices in your Otixo "Account" page under the "Invoices" tab.

I downgraded to a Free plan and I don’t see my old invoices. Where can I find them?
Please contact Support at support@otixo.com to request copies of your old invoices.

My credit card was declined. What should I do?
There are several reasons why your credit card may have been declined. Some of those reasons include:
  • the address entered in your Otixo account does not match the address associated with your credit card
  • the security code entered does not match the security code on your card
  • the first and last names entered in your Otixo account do not match the name on your credit card
  • your credit card has expired.
To resolve some of these issues, it may be necessary for you to contact your bank or credit card provider. If the issue has been resolved with your bank or credit card provider and you are still experiencing issues, please contact Otixo Support at support@otixo.com. If the issue could not be resolved by your bank, you may try an alternative payment method, such as another bank card or PayPal.

How do I cancel my Otixo subscription?
You may cancel your subscription at any time. Since you pre-pay for each month, the expiration date of your subscription will be at the end of your current billing cycle. Your account type will then revert back to a Free account. We do not issue refunds for unused time.

To cancel your subscription, click on your name in the top right corner of the Otixo application. At the bottom of the "Plan" page you can find the “Cancel My Subscription” link. A dialog will appear to confirm your cancellation. It will also display the Cancellation Date and Billing Period Expiration Date. Your previous payment history and invoices will always be available in the "Invoices" tab.

I was billed for an extra dollar. Why?
As part of our payment verification process, prior to debiting your account with the amount corresponding to the plan you chose, our billing system performs a verification check by withdrawing 1 USD from the card you provided. As soon as the verification process is complete, the 1 USD will be credited back to your account. This is a common method used by many banks.

I purchased an Otixo subscription for my company, but the invoices are addressed to me only. I would like the invoices to be addressed to my company or to my company’s Accountant. Can you help?
We can manually add a second email address for your account where billing related information can be sent. Please contact Support at support@otixo.com.

How do the new pricing plans affect my current account?

Free Users: your account no longer has file size limitations. We have given you 2 GB bandwidth allowance per month. Should you need more than that, you can simply upgrade to one of our paid plans.
Basic Users: your account no longer has file size limitations. We have given you 5 GB bandwidth allowance per month. Additionally, you get the option to enable Post-Billing.
Secure Users: you have been automatically switched to the Advanced Plan. We have given you 25 GB bandwidth allowance per month. Additionally, you get the option to enable Post-Billing.
Premium Users: we have given you 50 GB bandwidth allowance per month. Additionally, you get the option to enable Post-Billing.
Lifetime Users: contact us at support@otixo.com for further information.

What is Post-Billing?
Post-Billing allows you to go beyond your monthly limit and use extra data traffic when you need it. You will be billed for the extra bandwidth you have used. You can track your usage inside your account and pay for extra traffic as you go. To enable Post-Billing for your account, click on your name on the top right corner, and check the "Enable post-billing" box on the Plan page.

How do I contact Customer Support?
If you are a free user, you can post a public question to the Otixo user community. Our subscribers can email us at support@otixo.com.

Otixo is also active on Twitter, Facebook, Google+, LinkedIn, YouTube and our Blog. Feel free to contact us there as well.

How does Otixo protect my login credentials?
We understand the hesitancy created by asking users to provide their login credentials, and we take our users' security seriously. Please review our Online Privacy Policy to understand the precautions we take to protect your information.

 

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